One thing I’ve learned about starting and growing a business is that all the important decisions are tradeoffs between two different goals (as opposed to choosing between two ways to achieve one goal). The most recent example of this is a set of changes we made to our Terms of Service, which we announced on […]

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Earlier this week, we discussed Robert Scoble’s flaming of Twitter’s draconian “death sentence” account takedown procedure. This led to some folks complaining that Twitter doesn’t have an appropriate “appeals” process for account suspensions — as if Twitter was a nation-state and its users were citizens. Indeed, two weeks ago Brad Burnham explicitly said web servcies […]

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Image by .imelda via Flickr A week ago, Robert Scoble called out Twitter for issuing death sentences without warning, explanation, or obvious chance for appeal. A “death sentence” in this case refers to the complete suspension of a Twitter account, such that the owner can’t log in. Apparently a friend of Scoble’s joked about selling […]

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Image by Remko van Dokkum via Flickr Chris Brogan is one of the more tech-savvy micro-celebrities out there, so it’s both appropriate and terrifying that he found a glaring bug in Google’s account recovery system. Google reserves the right to suspend any account for “perceived violation of either the Google Terms of Service or product-specific […]

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