Tag Archives: Google

Google Apps Recovery: Restore Lost Gmail Contacts

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So, you just downloaded the newest, shiniest contacts management app to your smartphone, linked it to your Google Apps account to sync with your Gmail Contacts, and now you’re waiting for your mobile address book to fill with everyone you’ve ever known.

And now all your contacts are gone. From Google and your phone. Completely.

This happens more than you’d think, largely because too many apps make it too easy to set your empty smartphone address book to overwrite your up-to-date Google Contacts list, rather than the other way around.

Fortunately, Google Contacts has built-in versioning functionality so you can “roll back” your Gmail Contacts to an earlier state, restoring any lost contacts in mere seconds. Here’s how it works:

  1. Log into your Gmail account via the web
  2. Click on the Gmail in the top left
  3. When the dropdown appears, select Contacts
  4. In the top level navigation, select More
  5. When the dropdown appears, select Restore Contacts

You’ll have the option to roll back your entire Gmail Contacts list to any saved state — which is to say, any time you altered the data in your Google Contacts — within the last 30 days. In the case of a full overwrite that deleted all your Gmail Contacts, just roll back to the save point right before you installed the destructive smartphone app.

If, however, you didn’t notice the problem and more than 30 days have passed since your contacts (or, really, any single contact you now need) was deleted, Google can’t restore your contacts data. For that, you’ll need to have Gmail backup in place for your contacts data somewhere outside Google — somewhere like Backupify for Google Apps — so you can enjoy the convenience of one-click Contacts restore with no time limit. You can try Backupify’s Contacts backup and restore free for 15 days.

Check out all the posts in our Google Apps Recovery series:

The Future of the Cloud: Will AWS Continue to Dominate?

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Will AWS Continue to Dominate the MarketAmazon Web Services has been the dominant player in the cloud computing market since it first launched in 2006.  The cloud itself is projected to grow immensely in the next decade, and a decent percentage of that growth is directed at AWS, with research firms forecasting AWS’s revenues at $10 billion by 2016 and $20 billion by 2020.

As TechCrunch notes in the above article, Amazon has a first mover advantage due to the high cost for customers to switch providers.  And according to Bernstein’s research, the majority of businesses they interviewed would not change IaaS providers even for a 20% discount, as switching would bring new risks and added costs in the re-development of tools on the new provider’s API.  So AWS seems to be in a great spot.  But lately, we have started to wonder what the future of the cloud will look like.

James Staten, in his cloud predictions for 2013, thinks that we will stop equating the cloud with AWS.  There are already other players making moves in the market, including Windows Azure, Google’s Compute Engine, Rackspace, Verizon, IBM, HP, etc.  These haven’t yet made much of a dent, but Google recently announced increased investment in its cloud technology and Microsoft slashed its prices showing there are real competitors willing to go head-to-head with Amazon.

A Neovise analyst describes two battles in the IaaS market:  one for basic services such as computing, networking, and storage, and the other for higher-level services such as databases, security, disaster recovery, and running business applications.   The former, he says, is where competitors are starting to grab market share while the latter is where AWS still entirely dominates.

It certainly will be interesting to see where the cloud computing market goes.  New technologies might deflate AWS’s advantages or perhaps the cloud’s exponential growth will prove too big even for Amazon to scale fast enough leaving room for more players.

What do you think?  Will Amazon maintain its leading position, or will companies like Google and Microsoft make a big enough impact to dominate?   Tell us your thoughts in the comments below….


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Introducing The Best Way To Restore Google Drive Files – The GDrive Deleted Items List

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One of the constant internal debates we have at Backupify is about how to make restoring data to Google Apps as fast and easy as possible. There are two primary ways to find a deleted item to restore: search, and browse. If you remember the name of the document, but not where it was located, then search is the most useful. If you remember where the document was located, but don’t remember the name, then browsing is the most useful.

The default in Backupify has always been search because our user behavior surveys show that people are more likely to remember some part of the document metadata, such as the name, than they are to remember where it was located. But today we are excited to announce a third way to find deleted data that is even better than searching or browsing – the Deleted Items list.

Deleted Items

Two Backupify-ers, Ben Povlich from engineering and Ryan Harnedy from sales, came up with this idea at one of our internal hackathons, and we thought it was such a useful feature that we decided to polish it up and push it to customers as quickly as possible. If you have an Enterprise account and you login to your Backupify account today, you will see deleted items on your Google Drive backups page, and soon it will be rolled out to all accounts, regardless of plan. So, how does it work?

Backupify monitors Google Drive for each domain user that you have set up, and when something is deleted from Gdrive, we add it to the Deleted Items list when we next back you up. When you login, the list you see is the most recently deleted items which, more than likely, contains the item you want to restore. You can restore it from the backup to Google Drive with a simple click right from the Deleted Items list. No more searching, no more browsing, we serve the deleted item straight to you with no fuss.

What is so interesting about this feature is that it provides a new, innovative way to find the data you are most likely to restore, without relying on searching or browsing. It saves you time; which is the one thing we all need more of.

We are adding new functionality to Backupify all the time, and this feature is a great example of how we are always thinking about how to make your life even easier. So login and try it out. Let us know what you think via email or in the comments section.

And if you came to this post via a search for restoring data back to Google Drive, you should know that 32% of all companies on SaaS have lost data in a SaaS application. Don’t be one of them. Backup your Google Drive today with Backupify.

Why Backupify Is Redesigning Our Google Apps Product Interface

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We’re revamping the Backupify for Google Apps product interface, and I thought it would be a great opportunity to pull back the curtain on how the design process works at Backupify. Other than designing our new T-shirt (see below), this is my first major project since I joined the team as design director. In the first post, I wanted to talk a little about the reasons for the redesign of Backupify for Google Apps.

Rob May in the new Backupify logo t-shirt

Rob May, our CEO, likes the new T-shirt, but how will he feel about the new UI?

Our current interface has been around since we launched Backupify for Google Apps in 2010, when Backupify was just a handful of engineers holed up in a windowless room, fueled by coffee, bourbon and fevered dreams of securing the world’s cloud data.

The original Backupify office, circa 2010

Backupify 2010 - no windows, no designers

Much has changed since then. Web technology has matured, and improvements such as HTML5 and CSS3, responsive grids, and beautiful fonts allow us to create much richer and more pleasurable user experiences. So, the first reason for a product interface refresh is that every product needs a makeover every now and then, just to keep up with current standards and user expectations.

Backupify, too, has changed. Our office now has windows! (And a women’s bathroom.) We still have great engineers, and have added UI and graphic designers, front-end developers and product managers, who all share the same passion for providing the best cloud-to-cloud backup.

Most importantly, the needs of our users have evolved. Did you know that the first version of Backupify for Google Apps didn’t allow for restoring data? Yes, your Gmail messages, Google Drive documents, Calendar events, Contact entries and Google Sites were secure, but if you wanted to get back a deleted item, you needed to download it from Backupify and manually re-upload it into Google Apps.

As we’ve added one-click restore and other essential features, we tweaked the interface to accommodate them. However, since the Backupify for Google Apps interface wasn’t originally designed for a lot of this functionality, many of our coolest and most useful features are relatively hidden within the current design. While this may not be a huge problem for our more savvy users, it is not a good experience for those less familiar with the product.

Most of the IT administrators we talked to wanted users to be able to retrieve their items without calling the help desk every time. They wanted the tool to be very easy to use. “I just want to get in and get out” is what we heard from many.

To accommodate these evolving demands, we needed to redesign our interface from scratch. In my next post I describe how we did that and answer the burning question: “Just how many cappuccinos does it take to design a dashboard?”

New Features and Functionality are Abloom with our Spring Release for Backupify for Google Apps

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Venn Sunflowers

We are excited to announce our Backupify for Google Apps Spring Release (even though our local Boston weather refuses to accommodate our theme). This release is blooming with updates across all plans (Professional, Enterprise and Enterprise +) with increased restore & export functionality, enhanced security and unlimited storage.

This release is timely, as articles about the risks of moving data to the cloud and using BYOD highlight the need for a backup strategy. In addition, Symantec’s report entitled “Avoiding the Hidden Costs of the Cloud”, confirms these risks finding in their survey of 3,000+ companies that over 40% of businesses using SaaS have experienced data loss.

Backupify’s Spring Release focuses on the needs of large organizations, with new features including:

  • Full Domain Export allows administrators to download a full copy of their domain data, for a nominal fee. Whether responding to eDiscovery requests or satisfying internal requirements with an on-premise copy, the full domain export is a simple way to have your entire domain exported in a consumable format.

  • Configurable Data Retention provides administrators with the ability to set a customized email retention period. This feature allows customers to respond to specific legal retention requirements or internal archiving policies.

  • Batch Import of Users gives administrators the flexibility to upload groups of users they want backed up – for example: by Organizational Unit (OU). This feature makes is easy to deploy Backupify for Google Apps across large organizations, and simplifies ongoing user management.

  • Restore and Export Folder Hierarchy allows users to keep their organizational structure intact when restoring or exporting an entire account.

  • Google Sites Restore gives both end-users and administrators the ability to restore items back to their Google Sites accounts quickly and easily.

  • Unlimited Storage on all per-user accounts enables our customers to scale their protection as the data in their Google Apps accounts grow. We also created FreeSpace to help manage Gmail inboxes as they reach google’s strict 25GB storage limit.

  • SSAE/SOC2 Type I audit certifies that Backupify adheres to the AICPA Service Organization Control Trust Services Principles, Criteria, and Illustrations for security, availability, processing integrity, confidentiality, and privacy. This audit report provides all of our customers the peace of mind that Backupify is always striving for the highest standards in security.

Our Spring Release emphasizes Backupify’s commitment to building the leading Enterprise SaaS backup as measured by security, reliability and functionality. As always, we welcome feedback from our customers to identify what should be in our next release.