Tag Archives: Data Loss

10 Surprising Stats on SaaS Data Loss

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Wait, you can lose data in the cloud? It’s true and here at Backupify we spend quite a bit of time educating the masses on how your company could potentially lose data in SaaS applications.

10 stats on data loss

Earlier this year we hosted a webinar based on the results of a study Protecting Data in the Cloud: The Truth About SaaS Backup. The study revealed some very interesting results based on how IT perceives the safety and security of their data in the cloud.

Below are 10 statistics from the study (which was the result of a survey launched in the Spiceworks community to IT professionals).

54% of IT professionals have implemented some form of SaaS applications

81% of IT pros that use or plan to use SaaS apps categorize the data stored in their SaaS apps as “very to extremely important”

52% of IT pros don’t currently back up their SaaS data (or even plan to)

79% of IT pros believe their SaaS application is being backed up by their solution provider

1 out of 3 companies using SaaS lose data

47% of SaaS data loss occurs from end-user deletion

17% of SaaS data loss occurs when an employee overwrites data

13% of SaaS data loss occurs when a hacker deletes data

47% of IT pros back up SaaS data with a manual export

15% of IT pros back up SaaS data with cloud-to-cloud backup

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The Truth About SaaS Backup

How to Achieve a Five-Star Cloud Security Rating: New eBook

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“I don’t need backups now that I’ve moved to the cloud.” This sentiment is very common, not least because SaaS application vendors sell their customers on the notion that backups are tasks the frontline IT manager can put aside after moving to the cloud. Unfortunately, it’s not completely true. Even the cloud needs backup. To this end, we we have put together a new eBook that explains why and how even the most mature and well-defended SaaS applications demand and deserve a third-party backup.

ow to Achieve a Five Star Cloud Safety Rating

In the eBook we outline the seven most common scenarios that lead to data loss and rate how well the average cloud application defends against these threats on a scale of 1 to 5. You can download the full eBook at the end of this blog post.  In the meantime, here is a quick preview of three common data loss scenarios, their cloud safety rating and how to protect yourself from data loss in each scenario.

Hardware Failure: 5 Stars

The most common cause of conventional data loss is good, old-fashioned hardware failure. Given enough time, all hard drives will fail, corrupting or destroying the data they contain. Fortunately, the cloud has all but eliminated hardware failure as a viable cause of data loss. Put more simply: in the cloud, hardware failure is a solved problem. When cloud vendors tell you that the cloud has eliminated the need for backup, this is the data loss scenario they’re talking about.

How to Protect Yourself: You don’t have to; the cloud’s got this.

Software Corruption: 3 Stars

Software corruption is a nuanced issue when it comes to cloud computing. Because cloud data stacks are centrally administered for all users by highly qualified experts, corruption is fairly unusual and almost never permanent. Even if a cloud vendor pushes a buggy software upgrade that takes down a SaaS application – and this happens often enough that, for example, Google maintains a publicly accessible Google Apps status dashboard — the vendor can nearly always roll back changes and repair the damage in a matter of minutes or hours. Your cloud data won’t be lost to software corruption, it will just be temporarily out of reach. The issue is the loss of access, which means a loss of productivity during downtime.

How to protect yourself: Only employ cloud vendors with SLAs that offer service credits for unplanned downtime (this makes them take downtime seriously); favor SaaS applications that include “offline” modes so you can operate some or all of the app when the service is down.

User Error: 2 Stars

The single leading cause of data loss in the cloud is user error. The reason is simple: no software can tell the difference between an intentional and an unintentional command. Clicking delete when you meant archive isn’t a software flaw, it’s a human flaw that software can’t defend against. Most cloud apps do the best they can to protect us from our own user errors, either by putting up confirmation challenges against most or all deletion commands.

How to protect yourself: Maintain an independent backup of your cloud data; that’s the only way to protect users from themselves.

Cloud applications are far safer places to keep your data than most any on-premise data storage system — but “safer” is not the same thing as “invulnerable”. For more detail on the top cloud data loss scenarios and how to avoid them, download the How to Achieve a Five Star Cloud Safety Rating guide below.

Why Cloud-to-Cloud Backup Should be on Your Christmas List this Year

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It’s that wonderful time of year when Christmas trees are lit, holiday music is in the air, the snow is falling and gift exchanges with loved ones are happening. Speaking of gift giving, what do you get that special IT professional in your life? He or she probably has quite a few cloud applications to run. After all, the SaaS market is showing no sign of slowing down into 2014 and beyond. 

Given all the cloud applications your IT pro is in charge of, the question comes up – are these cloud apps protected with cloud-to-cloud backup? Data loss in the cloud unfortunately happens more frequently than people think and it has serious consequences for the businesses affected by it. The Cloud Security Alliance listed the Top 9 Cloud Security Threats in 2013 and rated Loss of Data as the #2 most severe threat, up from #5 in 2010.

The gift of cloud-to-cloud backup helps keep an IT professional’s mind at ease knowing that there is a secure, second copy of the company’s data.

Still not sure why cloud-to-cloud backup should be under the tree on Christmas morning? Here are three examples of how a company can lose data in the cloud:

Accidental User Deletion/User Mistakes: This happens more frequently than people think. Typically data is deleted and then the deletion isn’t realized until it’s too late. (Ex. with Google Apps, a deleted email only stays in the Trash bucket for 30 days and then is gone forever.) Cloud apps offer more collaboration capabilities than ever before and as more employees have access to documents, the risk of accidental deletion and user mistakes becomes high.

Over-Writing Data: Over-writing data is a common problem which happens when large data sets are imported into applications via bulk downloads or when third-party applications are integrated into other SaaS applications.

Malicious Actions: It’s unfortunate but untrustworthy people can be a reality for some companies. A person might delete a bunch of important documents before they quit or could delete crucial data to spite a co-worker. Whatever the situation – whether it’s an angry employee or some type of hacker – malicious deletions can happen.

Give the gift of secure, protected data this holiday season. For more details, check out The Business Case for Cloud-to-Cloud Backup.

Losing Data in the Cloud? It Can Happen: 3 Ways Data Disappears in the Cloud

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I have my data in the cloud so it’s safe, right? RIGHT?! Data loss in the cloud happens more often than you think. The Cloud Security Alliance listed the Top 9 Cloud Security Threats in 2013 and rated “Loss of Data” as the #2 most severe threat, up from #5cloud keyboard data image blog in 2010.

More companies are making the switch to cloud applications such as Google Apps and Salesforce.com but there’s a common misconception that all this data in the cloud is completely backed up. Here are three specific ways in which you can lose data in the cloud (specifically with a SaaS app such as Google Apps).

1.) Accidental Deletion and User Mistakes

Typically data is deleted and then later realized it’s actually still needed. Companies or other organizations such as schools that are using Google Apps often have many collaborators working on a project at once. A collaborator might accidentally delete the shared project or someone might delete a scrapped project and then later learn it’s starting up again. Information can also unknowingly be overwritten by users or third party apps.

2.) Overwriting Data

SaaS applications hold large amounts of data that are constantly being added to and/or updated. Overwriting data is a common problem that occurs when large data sets are imported into an application via bulk uploads or when integrated third party applications are used to manage the data inside the base SaaS application.

3.) Malicious Actions

Unfortunately people often delete information on purpose. Employees might delete data before they quit (or if they suspect they’re being let go). An angry employee may hit the delete button on a bunch of emails or documents to spite a boss and now it’s impossible to recover the gmail or documents. It happens. Some accidental deletion isn’t so accidental.

So how do I prevent data loss?

In order to protect your company’s data in the cloud, it’s important to implement a combination of the following:

- Good data management processes

- SaaS application training

- Robust password policies

- Automated backup (specifically, cloud-to-cloud backup) with a way to recover and restore lost data

Have you experienced any of the data loss scenarios above? If so, what type of policies and/or technology has your company put in place?

For more information on this topic, download The Business Case for Cloud-to-Cloud Backup.

The Severity of SaaS Data Loss: The Latest Stats

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SaaS Data Loss Recently our CEO Rob May spoke at the CIO Cloud Summit in NYC about the severity and frequency of data loss in SaaS applications. In his presentation, he discussed how companies using the Public Cloud often believe they’re more protected than they actually are. But their data is in serious risk of being lost – for various reasons that companies don’t always anticipate when moving to the cloud.  He highlighted several statistics to demonstrate how services that proactively backup the data in a SaaS application are part of an emerging market that all (not some) who do business in the cloud should consider.

Here are some stats worth noting from Rob’s presentation:

The risk of data loss is serious.

  • 60% of businesses that lose data shut down within 6 months

  • 1 in 3 companies using SaaS lose data

Companies are concerned about the security of data in their cloud applications.

  • 45% had concerns about the safety and security of data maintained in the SaaS system

The reasons behind SaaS data loss vary.

Saas Data Loss

At Backupify, we’ve collected the frequency our customers have restored data in one year.

  • 3,426,382 files

  • 726 full accounts

  • 5,658 individual items

  • 1,767 users restoring

Given that SaaS data loss is a concern for companies, especially those migrating to the cloud, it’s important to know that cloud-to-cloud backup solutions are now available.

For more details, check out the entire presentation from the conference, “Moving to the Cloud with Confidence”.

For more information on SaaS Data Loss, check out the Aberdeen Group’s Report“SaaS Data Loss: The Problem You Didn’t Know You Had”