At Backupify, transparency is one of our core values. That matters because as a Backupify customer, you always know we will be open and honest with you. We talk openly with our customers through good times and problem times, because we want to earn your trust. We conduct usability studies and always talk to customers when building a new feature so that we make sure it will work for you, and your users.
As part of earning your trust, we realize different companies have different needs, and we would rather let you make your own decision about what is best for you instead of trying to scare you away from a competitor. Today, I’d like to correct some inaccurate claims that may be floating around out there about the administrative features of our product, specifically around login and admins permissions.
There are two ways you can sign in to your Backupify account. One way is to access Backupify through the Google Apps interface when you are signed into your Google Apps account. The second is to access it through your Backupify account credentials – this works even if you aren’t logged in to Google Apps.
By providing our own secure user authentication system, we make sure that our customers are always in control of, and can access, their content.
There are definite drawbacks to systems that only allow you to login using your Google Apps credentials. Here are a few:
The first problem is that you can’t login if Google Apps is unavailable. What good are backups if you can’t access them if your SaaS provider is down? An independent user authentication system allows you to access your backups regardless of Google’s current status.
The second problem is that it is more difficult to create administration levels that are independent of the native Google Apps levels. This doesn’t work for larger enterprises, who need flexibility in how they assign and manage users and administration privileges.
The third problem is that native integration doesn’t work well for multi-application backups. Since Backupify supports Google Apps and Salesforce, you may not want a Google Apps admin to see Salesforce backup data, or you may want to let an admin see both. To control this, you need an independent administration console that doesn’t simply rely on Google user credentials.
So, Backupify’s administration console has three major advantages: admin roles that are independent of the individual application options, ability to login when the SaaS service is unavailable, and cross-application administration roles. We took the customer-centric view and did the hard work to make our administration functionality enterprise-grade.
When you are choosing a backup provider, we feel passionate that you need a long-term partner you can trust. We look forward to earning it.
Give us a try for free today!