Unfortunately, we are having a problem with Gmail that has required us to disable Gmail backup for a few days. We have signed up so many users in the past 24 hours, and are suddenly pulling all the mail from so many Gmail accounts, that Gmail’s algorithms tell users their accounts many have been compromised.
If you get an email saying your account has been compromised, it hasn’t been. It’s just that Backupify is suddenly pulling all the mail for several thousand new users, and Gmail is concerned. This isn’t a problem for Google Docs backup because Google Docs uses Google authentication. Gmail uses IMAP, which is more generic and gives Google less control over verification.
So what we have to do to fix this is not to pull all your mail as part of an initial backup. We need to modify the code to backup your Gmail over a week or so, instead of all at once. That should fix the problem.
In the meantime, we have searched all over Google’s websites for a phone number or contact email for someone who can help by whitelisting our service. If you know someone, please send them our way.
UPDATE: Google has been in touch, and we are working with them to resolve the issue. Since it’s almost Christmas, please don’t expect a solution tomorrow, but trust that we will get this resolved soon after the holiday.
UPDATE 2: Let me just say that I see why Google is successful. They are a company that gets things done. We were put in touch with a contact, whitelisted, existing flagged accounts were cleared, and Google indicated some of the changes that are coming to their intrusion detection algorithms. I’m very impressed. We will test on some of our internal accounts to see if there are any more problems, and then open up Gmail backup again in the next few days.